FAQ

Yes! We ship pan-India via reputed courier partners including Trackon, Delhivery, Blue Dart and DTDC.

We prepare and dispatch your order within 3–4 business days. Standard delivery then takes a further 5–6 business days, so most orders arrive within 8–10 business days of being placed.

Orders above ₹699 qualify for free standard shipping across India on all products except raw materials. Raw materials such as soy wax carry a standard shipping charge of ₹80 per kg.

Not yet, but we're actively working on it! Follow us on Instagram @gaea_scents for updates.

Once your order is dispatched, you'll receive an update on email or WhatsApp with the tracking link. You can also reach us on WhatsApp or email for updates.

We use 100% natural soy wax in all our candles. Soy wax burns cleaner, lasts longer, and is far better for the environment than paraffin wax.

We recommend keeping pets away from any open flame. Some fragrance oils may also be irritating to sensitive animals — please consult your vet if you're unsure.

Burn time varies by size. Our standard 200g jar candles burn for approximately 40–45 hours with proper care.

We use a premium blend of fragrance oils and essential oils. All our fragrances are phthalate-free and skin-safe.

Absolutely. We only use cotton wicks — 100% natural and lead-free.

Always trim the wick to 6mm before lighting. On the very first burn, let the wax melt all the way to the edges of the jar — this prevents tunnelling and ensures you get the full burn time.

Not at all! Sinkholes (small depressions in the wax surface after cooling) are a natural characteristic of soy wax. They do not affect performance or scent throw in any way.

We recommend burning for no more than 4 hours at a time. Always let the candle cool completely between burns.

Yes! Once your candle is finished, clean the jar with warm soapy water. Our jars make beautiful pen holders, plant pots, or storage containers.

Please contact us within 2 hours of placing your order. After that, orders may already be in processing. Reach us via email or WhatsApp for the fastest response.

We're so sorry to hear that! Please email or WhatsApp us within 48 hours of receiving your order with a continuous, uncut, and unedited unboxing video for damaged-product refund or replacement claims.

The video must begin before opening the package and clearly show the sealed parcel, shipping label, opening of the package, and the product as it is removed from the packaging. The video must continue without any cuts, pauses, edits, or gaps until the damage is clearly visible.

This video helps us verify that the product was damaged before or during delivery and enables us to investigate the claim with our courier/logistics partners.

Claims submitted without a valid unboxing video may not be eligible for a refund or replacement.

No, we do not accept returns once an order has been delivered. Since our products are hand-made, and are personal-use/decorative products, we follow a no-return policy.

However, we are committed to ensuring you receive your order in perfect condition. If your product arrives damaged, broken, defective, or incorrect, please contact us within the specified claim period with the required proof, such as an uncut unboxing video.

Our minimum for custom orders is 20 units. For smaller quantities, please browse our existing collection.

Yes! We offer custom label design and branded packaging for bulk orders. Share your requirements on our Custom Orders page.

We recommend placing custom orders at least 3–4 weeks in advance to allow time for sampling, approval, production, and delivery.

Absolutely. We offer custom scent blending for bulk orders. You can share scent preferences (floral, woody, citrus, fresh, etc.) and we'll create something unique for your event.